Privacy Policy

Introduction

At Squashed Bottles (trading as Portobello Squashed Bottles), we are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully before using our website at www.squashedbottles.com.

Who We Are

Business Name: Portobello Squashed Bottles Website: www.squashedbottles.com Email: info@squashedbottles.com Phone: 0044 7825 829056 Address: Unit 13-14 Greenford Business Centre, Greenford, London, UB6 0AL, United Kingdom

We are the data controller responsible for your personal information.

What Information We Collect

We may collect and process the following personal data:

Information you provide directly:

Full name
Email address
Delivery and billing address
Phone number
Payment information (processed securely via third-party payment providers)
Any messages or enquiries you send us
Bottles or items sent to us for bespoke orders

Information collected automatically:

IP address
Browser type and version
Pages visited and time spent on our website
Referring website or source
Device type and operating system

Information from third parties:

Order and payment data from platforms such as Etsy
Social media interactions where you engage with our pages

To learn more about this, check out our article “Creating a Privacy Policy”.

How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders
To communicate with you about your purchase, delivery, or enquiry
To manage bespoke and custom clock requests
To send order confirmations, shipping updates, and receipts
To respond to customer service requests
To improve our website and customer experience
To comply with our legal and regulatory obligations
To send you marketing communications, only where you have given us consent to do so

Our Lawful Basis for Processing

Under UK GDPR, we process your data on the following legal grounds:

Contract: To fulfil orders you have placed with us
Legal Obligation: To comply with UK law including tax and consumer regulations
Legitimate Interests: To improve our services, prevent fraud, and manage our business operations

Consent: To send marketing emails where you have opted in

Marketing Communications

We will only send you marketing emails or promotional content if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any email we send or by contacting us directly at info@squashedbottles.com.

We will never sell your personal data to third parties for marketing purposes.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only where necessary, including:

Payment processors such as PayPal, Stripe, or Wix Payments to handle transactions securely
Courier and postal services such as Royal Mail to deliver your order
Etsy if your order was placed through our Etsy store
Website and analytics providers such as Wix to operate and improve our website
Legal or regulatory authorities if required by law

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

International Data Transfers

If your data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place in line with UK GDPR requirements, such as standard contractual clauses or adequacy decisions.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. In general:

Order and transaction records are kept for up to 7 years in line with HMRC requirements
Customer enquiry records are kept for up to 2 years
Marketing consent records are kept until you withdraw consent

Once data is no longer required, it is securely deleted or anonymised.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser at any time.

By continuing to use our website, you consent to our use of cookies in accordance with this policy. For more details, please refer to our Cookie Policy or your browser settings.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Ask us to correct any inaccurate or incomplete data
Right to Erasure: Request that we delete your personal data where it is no longer necessary
Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances
Right to Data Portability: Request your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent for marketing at any time without affecting prior processing

To exercise any of these rights, please contact us at info@squashedbottles.com. We will respond within one calendar month of receiving your request.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed through secure, PCI-compliant payment providers. We do not store card details on our systems.

Third Party Websites

Our website may contain links to third party websites including our Etsy store and social media pages. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the updated date shown at the top. We encourage you to review this policy periodically.

How to Make a Complaint

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

Website: www.ico.org.uk Phone: 0303 123 1113

We would, however, appreciate the opportunity to address your concern directly before you contact the ICO. Please reach out to us first at info@squashedbottles.com.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

Email: info@squashedbottles.com Phone: 0044 7825 829056 Address: Unit 13-14 Greenford Business Centre, Greenford, London, UB6 0AL, United Kingdom

We aim to respond to all data-related enquiries within 5 working days.